GROCERY CASH POLICY
Last updated on 15th June, 2021
What is Grocery Cash?
Grocery Cash is generally a type of reward given by Supr Daily at its own discretion. 1 Grocery Cash is equivalent to 1 INR but it cannot be regarded as money which can be encashed. Grocery Cash is not redeemable on the purchase of milk on the platform. Just like cashback, You can use it to purchase any eligible grocery items (except milk) from Supr Daily during checkout.
How can I use my available Grocery Cash?
If You have Grocery Cash balance, You can use it to purchase any eligible item on Supr Daily other than milk during checkout. Please note that Grocery Cash can’t be used during checkout if some other coupon code is being availed/applied for the order. You can either use available Grocery Cash to make a checkout or use a coupon code to get new offers.
Is there a minimum order value in order to use the Grocery Cash?
There is no minimum order value and You may choose to utilize Your Grocery Cash on purchase of any number of eligible items other than milk.
How do I know the balance of my Grocery Cash?
Your available Grocery Cash balance will be visible at the checkout page and in the wallet summary section on Supr Daily Platform.
Why is the Grocery Cash balance shown at checkout lesser than the Grocery Cash balance I should ideally have?
Grocery Cash can’t be applied on milk purchases. Therefore, the balance You see at checkout, will be the amount that you can apply while purchasing eligible items other than milk in your cart.
Where can I see the details of my Grocery Cash transactions?
You can view Your Grocery Cash transactions in the Supr Daily wallet section. Click on “Grocery Cash” wallet to see previous transactions. You can also visit this from the side menu on the home screen of the Supr Daily Platform.
Can I use my Grocery Cash on any other application or website, apart from Supr Daily?
No. Grocery Cash can only be used on Supr Daily Platform.
Can I decide to not use my Grocery Cash balance?
Yes, of course. You can choose to not use the Grocery Cash balance during checkout. However, do keep in mind that Grocery Cash expire within specific period from the date of credit and the same cannot be encashed/carried forward in any manner unless otherwise decided by Supr Daily. For each credit of Grocery Cash, a different expiry period may be applicable. You are requested to check the expiry date of each entry once Grocery Cash is credited. For eg. 7 days, 30 days, etc. Different offers might have different Grocery Cash expiries. You will have to read terms and conditions of each offer which offers Grocery Cash as rewards carefully and completely.
Can I decide how much Grocery Cash balance to use for a particular order?
No. You can choose to either use or not use the Grocery Cash. If applied during checkout, the balance deducted will be either Your total Grocery Cash balance or the cart value, whichever is lower.
Is there an expiry date for my Grocery Cash?
Yes. Grocery Cash expires within specific period from the date of credit. So, You may use it for Your purchases on eligible items except milk. For different products or different areas, different expiry periods can be applicable. Similarly for different products or different areas, different Grocery Cash may be awarded. You are requested to check the terms and conditions of each offer carefully.
Can I transfer my Grocery Cash balance to my wallet or withdraw them to my bank account?
As mentioned above, Grocery Cash cannot not be treated as money, hence You can neither transfer Grocery Cash to wallet balance, nor transfer the Grocery Cash balance to Your bank account. Grocery Cash can only be used to purchase all eligible items (except milk) from Supr Daily during checkout.
Can I transfer my Grocery Cash balance to another person?
No. If You have Grocery Cash balance in your Supr Daily’s account, only You will be able to use it within the expiry period.
How can I get Grocery Cash?
From time to time, Supr Daily may run different offers that give Grocery Cash as reward. For example, You can get Grocery Cash for certain transactions on Platform such as purchasing certain items, spending a certain amount of money in a month or recharging the wallet for a certain amount of money. These offers may be communicated to the eligible customers as per Supr Daily’s discretion.
Can I buy Grocery Cash?
Yes. Grocery Cash can also be bought if Supr Daily is enabling the said purchase. Without Supr Daily enabling the same either through offer or otherwise, You can’t buy Grocery Cash. Once you make the said purchase, You will be issued 2 types of Grocery Cash. One is equivalent to the money You paid. This would not have any expiry date associated with it. Another may be a promotional component that may be credited additionally depending upon the kind of offer being run at the time. This promotional component will have an expiry date. For example, You might be able to purchase 1250 Grocery Cash for INR 1000. 1000 Grocery Cash will have no expiry date and 250 Grocery Cash will have some expiry date.
My Grocery Cash balance has reduced. Why has this happened?
Grocery Cash balance may have reduced due to the following reasons:
-You made a payment on Supr Daily using Grocery Cash.
- You cancelled an order that gave Grocery Cash as an offer. In this case, the offered Grocery Cash are pulled back.
- You didn’t use the offered Grocery Cash within the expiry period and the credits expired.
Can my Grocery Cash balance be pulled back in case I logout of my account?
No. Grocery Cash expires after the specific period from the date of credit which may be mentioned in the offer. If You logout of Your account, You can always log back in and avail the Grocery Cash balance.
Can my Grocery Cash balance be pulled back in case my account gets suspended?
Yes. If a user is showing fraudulent or unethical behavior, their account might get suspended and the Grocery Cash balance might be pulled back.
My Grocery Cash balance has increased. How did this happen?
Grocery Cash balance could have increased because of the following reasons:
- You used a coupon code while purchasing any eligible item that offers Grocery Cash.
- You completed any activity that offers Grocery Cash as reward. Example - You received Your 50th delivery from Supr Daily or You recharged Your wallet for a certain amount of money etc, .
- An order was refunded where Grocery Cash were used to make the purchase.
- You purchased Grocery Cash, as and when enabled by Supr Daily and/or its Partners.
- You may also get Grocery Cash as reward by some Program, such as scratching a scratch card, etc.
Why is my Grocery Cash balance not increasing even after I successfully applied an offer that gave Grocery Cash as a reward?
To prevent the misuse of Grocery Cash, Supr Daily may at its own discretion set a limit upto which a User can be given Grocery Cash daily, monthly and yearly. If any of these limits are crossed, a User can’t get more Grocery Cash. This is an important measure to curb frauds. These limits are also applicable on multiple Users signing up from same device or multiple devices signing up from same address. In case You are not able to get more Grocery Cash, please check the number of devices You have used to avail Grocery Cash and the number of Users from your address who have already availed the same. You may also get in touch with us in case of any issues.
What if I cancel an order where I used or earned Grocery Cash?
If you cancel an order where you used Grocery Cash, it would be refunded back to your Grocery Cash balance on cancellation. Please note that the refunded Grocery Cash might expire immediately if the expiry date has passed. Eg. If you used 5 Grocery Cash while paying for a Rs 50 item (remaining Rs 45 paid from Supr Wallet), then, on cancellation of the order, you will get Rs 45 back in Supr Wallet and 5 Grocery Cash back in Grocery Cash Wallet.
What if I cancel an order where I earned Grocery Cash?
If you cancel an order where you got Grocery Cash, you will still have the Grocery Cash after cancelling the order. However, the expected refund for the cancellation of that order will not include the Grocery Cash amount that is already given. Eg. If you bought an item for Rs 50 and got Rs. 5 as Grocery Cash, then, if you cancel the order, you will get Rs 45 refund. Rs 5 Grocery Cash will remain as is.
Do I get an extension on expiry date if I cancelled the order where I used Grocery Cash?
No. Please note that if You cancel an order where Grocery Cash was used and the date of cancellation is after the expiry of Grocery Cash then the refunded Grocery Cash will expire immediately on credit. For example, if You purchased something for 40 Grocery Cash and scheduled the delivery on 5th of a month, and the expiry date for those 40 Grocery Cash was 4th of the same month, then if You cancel the order on 4th, the refunded Grocery Cash will expire immediately.
Do I get an extension on expiry date if the order where I used Grocery Cash was cancelled by Supr Daily?
Yes. The number of days of extension might vary on the basis of reason for cancellation, city, time, etc. The extension is applied from the date of the refund and not from the date of credit. For example, if 40 Grocery Cash was expiring on 4th of a month and You scheduled an order using the 40 Grocery Cash for 10th of the same month, then if Supr Daily cancels the order on 9th of the same month, Your Grocery Cash expiry will be extended by x days, starting from 9th of the same month (ie the date of refund). We reiterate that this extension will not be given if the customer cancels the order.
Terms & Conditions for Grocery Cash Program
For these Terms, wherever the context so requires You or User or Customer shall mean any natural or legal person who has agreed to become a buyer on Platform or transacting with us by providing data while registering on the Platform as Registered User. The terms Supr Daily, We, Us, Our shall mean DailyDel Solutions Private Limited.
The services shall be governed by the terms and conditions set out in http://www.suprdaily.com/policies#terms-conditions.
SUPR Credits Program has been renamed as “Grocery Cash Program” with some additional features from mid-June 2021. Users already having “SUPR Credits” will not loose any benefits which they were entitled for. Users are however requested to use the updated version of Supr Daily Application for availing the full benefits of Grocery Cash Program.
Grocery Cash Program (Program)
Grocery Cash given in the form of Cashback/RewardGrocery Cash given in the form of Cashback/ rewards shall be known as ‘Grocery Cash’ rewarded to the Users of our Platform. The Users of the Platform will be entitled to Grocery Cash based upon the criteria as determined by Supr Daily from time to time. The said criteria shall be solely decided by Supr Daily and may be subject to changes as per Supr Daily’s discretion. Unless otherwise decided by Supr Daily, One Grocery Cash will be equivalent to one INR but they are not money which can be encashed. The Grocery Cash reward to which the Users will be entitled to can be redeemed by them by purchasing eligible products other than milk available for sale on the platform or performing any activity on the Platform which entitles the Users to get rewards. The said Program is not applicable for the purchase of milk made by the Users. Grocery Cash awarded as a reward expires within specific period from the date of credit or suspended/ terminated by Supr Daily whichever is earlier. For different products or different areas, different expiry periods may be applicable. Similarly for different products or different areas, different Grocery Cash may be awarded. Users are requested to check the terms and conditions of each offer carefully and completely. After the said expiry, the Grocery Cash will not be available for any use. The redeemed Grocery Cash will be automatically applied at the time of checkout and the User shall have to manually the same if they don’t wish to use the Grocery Cash Balance. This program shall be valid on fulfilled transactions. For the purpose of Program, a fulfilled transaction shall mean an order placed by the customers on the platform and the product/s received by them on their address. If Grocery Cash is used for at the time of purchasing any eligible product, User will not be entitled to avail the benefits of any other offer/promocodes for the said purchase. In other words, User can either avail the benefits of a offer/promocode or use the existing Grocery Cash balance that he/she has and not both.
Purchase of Grocery Cash Grocery Cash can also be bought by the Users on the Platform if Supr Daily is enabling the said purchase at a particular point of time. Without Supr Daily enabling the same, Grocery Cash cannot be purchased by the Users. Grocery Cash purchased by the Users will not have any expiry period to the extent of money spent. A promotional component that may be credited additionally depending upon the kind of offer being run at the time will have an expiry date. For example, you might be able to purchase 1250 Grocery Cash for INR 1000. 1000 Grocery Cash Balance will have no expiry date, however 250 Grocery Cash Balance will have some expiry date. Users are requested to check the terms and conditions of each offer carefully and completely..
Eligibility of the Users to avail the benefit of the Program
The User shall have a valid account of the PlatformThe Account shall be an active accountThe User shall not be below 18 years of age.
Non-applicability of the Program
Grocery Cash Balance cannot be used to purchase milk on the platform.
Supr Daily reserves the right to disqualify the Users from the benefits of this Program in its sole discretion and such decision shall be final and binding on Users.
The application of this Program shall be subject to force majeure events and on occurrence of such an event, the Program may be withdrawn at the discretion of Supr Daily.
Users can choose to not use the Grocery Cash balance during the checkout. However, do keep in mind that Grocery Cash given as rewards expires within specific period from the date of credit or suspended/ terminated by Supr Daily whichever is earlier. For different products or different areas, different expiry periods can be applicable. Grocery Cash cannot be withdrawn and transferred to bank account and encashed in any manner nor it can be transferred to any other account.
Supr Daily shall not entertain any claim or request towards redemption of the Grocery Cash in case the User does not select/select the Grocery Cash on the payments’ checkout page at the time of transacting on the Platform. In no event shall Supr Daily be liable for any abuse or misuse of the Program whether knowingly or unknowingly.
All customers shall ensure that the mobile number(s), e-mail address and/or other details provided by them to Supr Daily are true, accurate and in use, at the time of the order. Any liability, consequence or claim arising on account of any incorrect or outdated information provided by the customer to, same shall solely be by the affected customer. Supr Daily shall not be liable to verify the accuracy and/or correctness of the information so provided by the customer.
In case of cancellation of Orders placed by the User in which the User may have been rewarded with the Grocery Cash, the offered Grocery Cash will be pulled back by Supr Daily. Similarly, If a user is suspected of fraudulent or unethical behavior, their account might get suspended and the Grocery Cash balance might be pulled back. If you cancel the order after making the purchase, the Grocery Cash balance will be credited back to your wallet. However the same will not be done, if the particular balance has reached its expiry on the date of cancellation.
Other terms and conditions
Supr Daily reserves the right to modify/cancel/ change/add/delete any of these Terms & Conditions with/without any prior notification to the Users. To prevent the misuse of Grocery Cash, Supr Daily may at its own discretion set a limit upto which a User can be given Grocery Cash daily, monthly and yearly. If any of these limits are crossed, a User will not be eligible to get more Grocery Cash. This is an important measure to curb frauds. These limits are also applicable on multiple Users signing up from same device or multiple devices signing up from same address. In case you are not able to get more Grocery Cash, please check the number of devices you have used to avail Grocery Cash and the number of Users from your address who have already availed the same. You may also get in touch with us in case of any issues.
Supr Daily reserves the right to terminate the Program at any time with/without prior notice
Any queries/complaints or dispute regarding the Program can be directed to the Supr Daily customer firstname.lastname@example.org