PRIVACY POLICY
Last updated on 15 June 2021
DailyDel Solutions Private Limited (“DSPL”) is the licensee (“Licensee”) of the brand Supr Daily and the website suprdaily.com and Supr Daily Application owned by SUPR Infotech Solutions Private Limited (“SUPR”). This Privacy Policy (“Policy”) describes the policies and procedures applicable to the collection, use, disclosure and protection of your information when you use the website at suprdaily.com, or the Supr Daily Application (collectively, “Platform”). The Platform is owned by Supr Infotech Solutions Private Limited, a Company incorporated under the Companies Act, 2013 and having its registered office at No.55,Sy No.8-14, Ground Floor, I&J Block, Embassy Tech Village,Outer Ring Road, Devarbisanahalli Bengaluru KA 560103 IN. SUPR Infotech Solutions Private Limited is competent to license the Platform and brand Supr Daily to the Third Parties.
DSPL is the licensee of the brand Supr Daily and the website suprdaily.com and Supr Daily Application from SUPR on a non-exclusive basis. The Platform is operated by DailyDel Solutions Private Limited, a Company incorporated under the Companies Act, 2013 and having its registered office at  B/1202 12th Floor, Gundecha Altura LBS Road, Kanjurmarg, Mumbai MH 400078 IN. 
For the purpose of this Privacy Policy, wherever the context so requires, the terms “Supr Daily”, “we”, “us” or “our” shall mean SUPR and its Licensees and the terms “you” and “your” shall refer to the User of the Platform. Please note that the services on the Platform are provided by DSPL and/or any other Licensee of SUPR, and that SUPR does not provide any service to You, and merely licenses its Platform to DSPL/Licensees.
“User” shall mean any natural or legal person who uses the Platform with or without having duly completed the registration process on the Platform, and has consented to the use of their data as outlined in this Privacy Policy. Delivery partners (“Delivery Partners”) mean any natural or legal person registered on the Platform for providing Services to the Users.
Please read this Policy before using the Platform or submitting any personal information to SUPR. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.
YOUR CONSENT:

By using the Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, you may exercise your option to opt-out of the Privacy Policy by writing to us at care@suprdaily.com. We reserve the right to discontinue our Services to You in case You do not agree with any of the provisions of this Policy.

POLICY CHANGES:

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
LINKS TO OTHER WEBSITES:

The Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. SUPR shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Platform.
This Policy shall not apply to any information disclosed by you to any of our service providers/service personnel or where such information has not been directly collected by the Platform under this Policy.
INFORMATION WE COLLECT FROM YOU:

We will collect and process the following information about you:
Information you give us - This includes information submitted when you:
Create or update your Supr Daily account, which may from time to time include your name, email, phone number, login name and password, address, payment or banking or financial information, date of birth and profile picture.
Sign in to the Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”). When you sign in to the Platform through an SNS, you also consent to the Platform passing through and receiving your log-in information and other user data from the SNS. 
Provide content to us, which may include reviews, ordering details and history, favorite vendors requests, contact information of people you refer to us and other information you provide on the Platform (“Your Content”).
 Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email and billing information.
Correspond with the Licensees for customer support;
Participate in the interactive services offered by the Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
Enable features that require the Licensee’s access to your address book or calendar;
Report problems for troubleshooting.

Information we collect about you - With regard to each of your visits to the Platform, we will automatically collect and analyse the following demographic and other information:

If you sign up to use our Services as a Delivery Partner, We may at our sole discretion, collect location details, copies of government identification documents and other details (KYC), call and SMS details in order to provide better services to the Users.
When you communicate with us (via email, phone, through the Platform or otherwise), we may maintain a record of your communication;
 Location information: Depending on the Services you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address; physically visiting the addresses, click photographs of the same, and doing all other things which we feel are necessary for endeavouring better delivery and service experience for you.
Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. Platform includes the DSPL advertising services (“Ad Services”), which may collect user activity and browsing history within the Platform and across third party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, Supr Daily cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services; 
Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL). Please note that we generally do not collect or store any banking or financial information of our Users on our Platform, but collect the same from the Users only when necessary to process refund. The payment services are provided by third parties and not Us.
The type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies/Vendors may use mobile device IDs to track your usage of the Platform;
Stored information and files: Supr Daily mobile application (Supr Daily app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Supr Daily app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the Supr Daily app to access the calendar on your device, we may collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
If you are a User or a Delivery Partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.

Information we receive from other sources:

i. We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated entities or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
ii. When you sign in to Platform with your SNS account (provided such facility is facilitated by us), or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
iii. If you are a customer or a delivery partner, we may, additionally, receive feedback and rating from other users.

COOKIES:
Our Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
 Authenticating users;
 Remembering user preferences and settings;
 Determining the popularity of content;
 Delivering and measuring the effectiveness of advertising campaigns;
 Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a  webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.
We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Platform and use our Services, as well as when you visit other online sites and services.
Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.
USES OF YOUR INFORMATION:

 We use the information we collect for following purposes, including:
i. To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Supr Daily account;
ii. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
iii. To administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
iv. To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
v. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
vi. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
vii. To allow you to participate in interactive features of our Services, if any; or
viii. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
ix. If you are a delivery partner, to track the progress of delivery or status of the order placed by our customers.
x. to carry out academic research with academic partners.
xi. SUPR shall have the rights over the data collected on the Platform. SUPR may license the Platform and/or Intellectual Property Rights which it owns to one or more entities (Third Party) on mutually agreed terms and conditions. In such case, You agree to permit SUPR to share your personal and other information (Data) collected by SUPR to such Third Party so that such Third Party can provide goods and services to you pursuant to your transactions on the Platform. You also agree to permit SUPR to transfer all the balances including but not limited to Wallet, Supr Credits, Rewards, etc (Wallet Balances) lying in your credit to such Third Party so that such Third Party can provide goods and services to you pursuant to your transactions on the Platform. If you do not agree to the above sharing/transfer, you may write at care@suprdaily.com. We reserve the right to discontinue our Services to You in case You do not agree with any of the provisions of this Policy. 
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION:

We may share your information that we collect for following purposes:
With Service Providers: We may share your information with our Platform Licensees, vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. 
With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research.
With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
 Obligated under the applicable laws or in good faith to respond to court orders and processes; or
 Detecting and preventing actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
 Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
 Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person, holding, subsidiary Companies, etc.
With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. 
While you cannot opt out of advertising on the Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more information, visit www.aboutads.info/choices. Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective. 
 To fulfill the purpose for which you provide it.
 We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
DATA SECURITY PRECAUTIONS:

We have in place reasonable technical and security measures to secure the information collected by us.
We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party payment gateway service providers are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
CHANGES TO YOUR DATA:

In case you wish to correct or amend the information provided by You to us, you can do so on the profile section of the Platform. However, if you face any challenge, you may write to us at care@suprdaily.com. We will update the information based on Your inputs within 30 working days. 
OPT-OUT:

When you sign up for an account, you are opting in to receive emails from Supr Daily. You can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Supr Daily.
If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at care@suprdaily.com. Please note that we may take time to process such requests, and your request shall take effect no later than 30 (Thirty) working days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations/requirements. We reserve the right to discontinue our Services to You in case You do not agree with/ opt out of any of the provisions of this Policy.
GRIEVANCE OFFICER AND PLATFORM SECURITY:

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at care@suprdaily.com or write to our Grievance Officer at the following address:
Grievance Officer:
Dailydel Solutions Private Limited,B/1202 12th Floor, Gundecha Altura LBS Road, Kanjurmarg Mumbai Mumbai City MH 400078.If you come across any abuse or violation of the Policy, please report to grievances@suprdaily.com 
Further, please note that the Platform stores your data with the cloud platform of Amazon Web Services provided by Amazon Web Services, Inc., which may store this data on their servers located outside of India.
Amazon Web Services has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://aws.amazon.com/. The privacy policy adopted by Amazon Web Services are detailed in https://aws.amazon.com/privacy. In the event you have questions or concerns about the security measures adopted by Amazon Web Services, you can contact their data protection / privacy team / legal team or designated the grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the address provided above.

TERMS OF USE
Last updated on 15.06.2021
OVERVIEW:

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
I. GENERAL:

DailyDel Solutions Private Limited (“DSPL” or “Licensee”) is the licensee of the brand Supr Daily and the website suprdaily.com and Supr Daily Application owned by SUPR Infotech Solutions Private Limited (“SUPR”). These terms of use (the “Terms of Use”) govern your use of our website www.suprdaily.com (the “Website”) and our “Supr Daily” application for mobile and handheld devices (the “App”). The Website along with sub domains and the App are jointly referred to as the “Platform”. Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. 
Please note that the services (“Services”) on the Platform are provided by DSPL and/or any other Licensee of SUPR, and that SUPR does not provide any service to You, and merely licenses its Platform to DSPL/Licensees. 
By installing, downloading or even merely accessing the Platform, you shall be contracting with SUPR and its Licensees such as DSPL (“Licensees”)you signify your acceptance to the Terms of Use and other Supr Daily Policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy, Cookies Policy, etc) as posted on the Platform from time to time, which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same.
The Platform is owned by Supr Infotech Solutions Private Limited, a Company incorporated under the Companies Act, 2013 and having its registered office at No.55,Sy No.8-14, Ground Floor, I&J Block, Embassy Tech Village,Outer Ring Road, Devarbisanahalli Bengaluru KA 560103 IN. SUPR Infotech Solutions Private Limited is competent to license the Platform and brand Supr Daily to the Third Parties. DailyDel Solutions Private Limited (“DSPL”) is the licensee of the brand Supr Daily and the website suprdaily.com and Supr Daily Application from SUPR Infotech Solutions Private Limited (“SUPR”) on non-exclusive basis. This Platform is operated by DailyDel Solutions Private Limited, a Company incorporated under the Companies Act, 2013 and having its registered office at B/1202 12th Floor, Gundecha Altura LBS Road, Kanjurmarg Mumbai, MH 400078 IN. For the purpose of these Terms of Use, wherever the context so requires, “You” or “User” shall mean any natural or legal person who uses the Platform with or without having duly completed the registration process on the Platform  “Buyer” shall mean a User who has bought products from the Platform. SUPR and its Licensees will be referred individually as such, while the terms  “we”, “us” or “our” shall mean SUPR and its Licensees collectively. 
DSPL is principally engaged in the business of retail trading and is in the supply of various products including but not limited to Milk, Groceries, household products etc. on a subscription and on non subscription basis (i.e. adhoc requirements) and allows Users/buyers (“Buyer/s”) to browse various goods ("Products") offered for sale or services (“Services”) on the Platform. The Buyers can choose and place orders (“Orders”) from variety of Products listed and offered for sale on the Platform by Licensees which also enables delivery of such Orders at select localities of India (“Delivery Services”).
II. AMENDMENTS:

These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other Supr Daily Policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Supr Daily policies and note the changes made on the Platform. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other Supr Daily policies. As long as you comply with these Terms of Use,  We grant you a personal, non-exclusive, non-transferable, limited, revocable privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and Supr Daily policies (including but not limited to Cancellation & Refund Policy, Privacy Policy, etc) as may be posted on the Platform from time to time.
III. USE OF PLATFORM AND SERVICES:

1. All the Products listed on the Platform will be sold at MRP unless otherwise specified. These prices are subject to change with/without notification to you. You agree to pay for the price which is applicable and levied at the date of delivery.1. Licensees do not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Manufacturers, Producers/Vendors. You are advised to independently verify the bona fides of any particular Manufacturers, Producers/Vendors of whose products that you choose to deal with on the Platform and use your best judgment in that behalf.
2. Certain products like milk and other dairy products, bread, fruits, vegetables, eggs need to be consumed within 1-2 days of delivery or in accordance with the instructions or specifications of the Manufacturers, Producers, Vendors made available on the package, if any. We recommend that you consume the same accordingly as any complaints regarding the quality, deficiency of a particular product will be addressed by the Manufacturers, producers, Vendors considering the follow of instructions or specifications of the Manufacturers, producers, Vendors.
3. Certain products like milk and other dairy products, bread, fruits, vegetables, eggs need to be stored in refrigerator at a particular temperature levels. We recommend that you store the same accordingly as any complaints regarding the quality, deficiency of a particular product will be addressed by the Manufacturers, Producers, Vendors considering the adherence of storage guidelines by you.
4. THE PRODUCT IMAGES DISPLAYED ON PLATFORM ARE ONLY FOR REFERENCE PURPOSE. WHILE EVERY REASONABLE EFFORT IS MADE TO MAINTAIN ACCURACY OF INFORMATION ON THE PLATFORM, ACTUAL PRODUCT PACKAGING, PRODUCT SIZE, WEIGHT, MRP AND SUCH OTHER PRODUCT DETAILS MAY CONTAIN MORE AND/OR DIFFERENT INFORMATION THAN WHAT IS SHOWN ON THE PLATFORM. IT IS RECOMMENDED NOT TO SOLELY RELY ON THE INFORMATION PRESENTED ON THE PLATFORM.
5. Licensees neither make any representation or guarantee or warranty as to specifics (such as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. We accept no liability for any errors or omissions, on behalf of Manufacturers, Producers/Vendors.
6. SUPR is only the Platform owner, while DSPL is the Licensee and retailer procuring products from Manufacturers, Producers/Vendors for selling on the Platform. In case of complaints from the Buyer pertaining to efficacy, quality, or any other such issues, the Buyer can notify the same to the Licensee. The concerned Manufacturers, Producers shall be liable for redressing Buyer complaints. In the event you raise any complaint, Licensees may assist you to the best of their abilities by providing relevant information to you, such as details of the Manufacturers, Producers/Vendors and the specific Order to which the complaint relates, to endeavour to help you in satisfactory resolution of the complaint.
7. Call Recording: Licensees may directly or through its service providers contact via telephone, SMS or other electronic messaging or by email with information about the Service to be offered to you or any feedback thereon. Any calls that may be made by Licensees, by itself or through a third party, to the users pertaining to any Order booking requests of a user may be recorded for internal training and quality purposes by Licensees or any third party if any appointed by Licensees.
8. Delivery/Shipment: You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles: 
i. You understand that delivery time quoted at the time of confirming the Order/on platform is an approximate estimate and may vary based on various internal and external factors. Licensees will not be responsible for any delay in the delivery of an Order. Licensees may in its absolute discretion send the intimations to you in case of delays in delivery timelines. Alternatively you may visit the Platform, reach out to the Customer Care team for getting the updates on delivery timelines.
ii. The person at the Delivery Point authorized to deliver the product to you may decline to deliver the product if he finds any inconsistency as regards address, Product or any other detail of the order.
iii. Delivery charge may be leviable for each delivery/item/group of items as may be decided by us. However Licensees may in its sole discretion run certain promotions/offers or prescribe minimum order value for each transaction to waive the delivery charges.
iv. You shall accept the product/s without demur in the following circumstances:
a. If the products delivered to you are in accordance with your order, or
b. Loose Fruits and Vegetables with minor weight variation due to moisture loss.
9. Supr Daily - Use of the Website and App (Android and iOS)
You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles:
i. You shall not host, display, upload, download, modify, publish, transmit, update or share any information which:
a. belongs to another person and which you do not have any right to;
b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting or invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
c. is misleading or misrepresentative in any way;
d. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; 
e. harasses or advocates harassment of another person;
f. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
g. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
h. infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity;
i. promotes an illegal or unauthorized copy of another person's copyrighted work (see “copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
j. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); k. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; 
l. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
m. contains video, photographs, or images of another person (with a minor or an adult);
n. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
o. engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform. 
p. solicits gambling or engages in any gambling activity which is or could be construed as being illegal;
q. interferes with another user’s use and enjoyment of the Platform or any third party’s user and enjoyment of similar services;
r. refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;
s. harm minors in any way;
t. infringes any patent, trademark, copyright or other intellectual property rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
u. violates any law for the time being in force;
v. deceives or misleads the addressee/users about the origin of such messages or communicates any information which is patently false, grossly offensive or menacing in nature but may reasonably be perceived as a fact;
w. impersonate another person;
x. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
y. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation;
z. is patently false, inaccurate and is written or published in any form with an intent of harassing or misleading a person, entity or agency for financial gain or to cause any injury to any person;
aa. directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or
bb. creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers. 
You agree and understand that We reserve the right to remove and/or edit such detail/ information. If you come across any information as mentioned above on the Platform, you are requested to immediately contact our Grievance Officer. 
Throughout these Terms of Use, our prior written consent means a communication coming from the Licensee’s Legal Department, specifically in response to your request, and expressly addressing and allowing the activity or conduct for which you seek authorization;
ii. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to prohibit any such activity.
iii. You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, “password mining” or any other illegitimate means. 
iv. You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse lookup, trace or seek to trace any information on any other user of or visitor to Platform, or any other Buyer, including any account on the Platform not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.
v. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the name ‘Supr Daily’, or otherwise engage in any conduct or action that might tarnish the image or reputation, of any Party. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or systems or networks, or any systems or networks connected to SUPR or Licensees.
vi. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person’s use of the Platform.
vii. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Platform or any service offered on or through the Platform. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
viii. You may not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity that infringes the rights of any Party.
ix. You shall at all times ensure full compliance with the applicable provisions, as amended from time to time, of (a) the Information Technology Act, 2000 and the rules thereunder; (b) all applicable domestic laws, rules and regulations (including the provisions of any applicable exchange control laws or regulations in force); and (c) international laws, foreign exchange laws, statutes, ordinances and regulations (including, but not limited to goods and service tax, income tax, central excise, custom duty, local levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. 
You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
x. In order to allow us to use the information supplied by you, without violating your rights or any laws, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights you have in your Information, in any media now known or not currently known, with respect to your Information. We will only use your information in accordance with these Terms of Use and Privacy Policy applicable to use of the Platform.
xi. From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or overemphasize the attributes of such products or services so as to mislead other users in any manner.
xii. You shall not engage in advertising to, or solicitation of, other users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Platform. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In order to protect our users from such advertising or solicitation, we reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which we deem appropriate in its sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
xiii. We reserve the right, but have no obligation, to monitor the materials posted on the Platform. Licensees shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Licensees or SUPR views. In no event shall Licensees assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
xiv. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Platform, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Platform.
xv. It is possible that other users (including unauthorized users or ‘hackers’) may post or transmit offensive or obscene materials on the Platform and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Platform, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.
xvi. We  shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services), hacking, pen testing attempts without our prior consent or a mutual legal agreement.
IV. ACCOUNT REGISTRATION OR USE OF THE PLATFORM:
1. You may access the Platform by registering to create an account (“ Supr Daily Account”) and become a member (“ Membership”);
2. We will create your Supr Daily Account for your use of the Platform services based upon the personal information you provide to us You shall only have one Supr Daily Account and not permitted to create multiple accounts. If found, you having multiple accounts, We reserve the right to suspend such multiple account without being liable for any compensation.
3. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.
4. We reserve the right to suspend or terminate your Supr Daily Account and your access to the Services (i) if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause legal liability for you, other users or us; and/or (iii) if you are found to be noncompliant with the Terms of Use.
5. Goods and services purchased from the Platform are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties.
V. BOOKINGS AND FINANCIAL TERMS:

1. The Platform allows you to place Order bookings for subscription or otherwise and we will, subject to the terms and conditions set out herein, enable delivery of such Order to you. 
Licensees retain right to accept or reject your subscription booking or Order bookings at its sole discretions and fulfilment is subject to availability of stocks. Licensees shall make good faith efforts to fulfil Orders but it is under no mandatory obligation to do so in case of reasons beyond control, more particularly detailed hereunder.
2. PLEASE NOTE THAT THE LICENSEES DO NOT MANUFACTURE OR PRODUCE THE PRODUCTS LISTED ON PLATFORM. YOU UNDERSTAND THAT ANY ORDER THAT YOU PLACE SHALL BE SUBJECT TO THE TERMS AND CONDITIONS SET OUT IN THESE TERMS OF USE INCLUDING, BUT NOT LIMITED TO, PRODUCT AVAILABILITY AND DELIVERY LOCATION SERVICEABILITY.
3. As a general rule, all Orders placed on the Platform are treated as confirmed.
4. However, upon your successful completion of booking an Order, we may call you on the telephone or mobile number provided to confirm the details of the Order, the price to be paid. For this purpose, you will be required to share certain information with us, including but not limited to (i) your first and last name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention. 
5. In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the Order, due to availability or unavailability of products or change in price of the Order as informed to us.
6. All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Platform. You can pay by (i) credit card or debit card or net banking; 
(ii) any other RBI approved payment method and available at the time of booking an Order.
You understand, accept and agree that the payment facility provided by Licensee is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment on delivery, collection and remittance facility for the transactions on the Platform using the existing authorized banking infrastructure and card payment gateway networks. Further, by providing payment facility, Licensee   neither acting as trustee nor acting in a fiduciary capacity with respect to the transaction or the transaction price. For some payment methods, the issuer may charge you certain fees, such as transaction fees or other fees, relating to the processing of your transaction.
7. You will be required to enter a valid phone number and email id while placing an order on the Platform. By registering Your phone number and email id with us, you consent to be contacted by us via phone calls and/or SMS notifications or through message communication service providers including but not limited to Whatsapp, in app communications etc, in case of any order or shipment or delivery related updates/information/queries. All such communications shall be binding on the Parties.
8. You agree to pay us for the total amount for the Order placed by you on the Platform.
9. The user shall also be liable to pay any additional charges and/or applicable taxes if any which may be applicable to each transaction.
10. In connection with your Order, you will be asked to provide customary billing information such as name, address and card information either to us or our third party payment processor. You agree to pay us for the Order placed by you on the Platform, in accordance with these Terms, using of the methods described under clause VII (6) above. You hereby authorize the collection of such amounts by charging the credit card/debit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Platform. If you are directed to our third-party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once your confirmed booking transaction is complete you will receive a confirmation summarizing your confirmed booking.
11. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank which may include the security of those payment methods, procedure to cancel regular payments under those methods, any fees or charges payable by Users, charge back options if any. You are requested to carefully go through each terms and conditions of each Bank and payment instrument issuer before proceeding for any transaction on the Platform.
We currently use the services of Razorpay Software Private Limited (Razorpay) who provides us with Payment Gateway services for processing the payments made by You on the Platform. The contact details of Razorpay are as under: 
“1800 123 1272” and “https://razorpay.com/support/#request
12. While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
i. Lack of authorization for any transaction/s, or
ii. Exceeding the present limit mutually agreed by you and your issuing bank, or
iii. Any payment issues arising out of the transaction, or
iv. Decline of transaction for any other reason/s
v. Security related issues arising out of availing any of the payment method/s available on the Platform.
13. Licensees may reserve their  right to change the price of any product in the Platform any time without any notice but the same shall not exceed maximum retail price of the product. Prices stated at the time of an order is placed shall apply in respect to that order.
14. All payments made against the purchases of products on Platform by you shall be in Indian Rupees only. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform.
15. You represent and confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. You further agree and undertake to provide the correct and valid card details to carry out a transaction on the Application. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
16. You understand that products offered by Platform are for personal consumption only and not for further resale. Hence  the Licensee reserves the right to impose limits on the number of transactions including quantity related restrictions which it may deem fit in its sole discretion.
17.  Licensee reserves its right to refuse to process transactions by buyers with a prior history of questionable charges including without limitation breach of any agreements by buyer with Licensees or breach/violation of any law or any charges imposed by bank or breach of any policy without giving any reasons. Licensees may do such checks as they deem fit before approving the Buyer's order ) for security or other reasons at the discretion of Licensees. As a result of such check if the Licensee is not satisfied with the creditability of the Buyer or genuineness of the transaction, it will have the right to reject such order. Licensees may delay dispatch or cancel any transaction at its sole discretion, if it is suspicious of any Buyer's authenticity or activity or if the Buyer is conducting high transaction volumes, to ensure safety of the transaction.
18. In cases where the payment of an order does not get successfully communicated to our system due to any network or technical issue between intermediary, bank or payment gateway wherever applicable, the order shall not be processed and a refund may be initiated for the same. In an unsuccessful attempt if the customer’s account gets debited, such amounts generally gets auto reversed in the same account. Licensee shall not be held responsible for such amounts debited in unsuccessful attempts and customer can raise reversal request with their bank should there be any unreasonable delay in refund.
19. Buyer acknowledges that  Licensee will not be liable for any damages, interests, claims etc. resulting from not processing a transaction or any delay in processing a transaction which is beyond the control of Licensee. 
20. Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
i. Item not received CB - Buyer hasn't received the item. Refund will be processed in accordance with the outcome of investigation and the Licensees being fully satisfied with the fairness of the transaction.ii. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the outcome of investigation and the Licensees being fully satisfied with the fairness of the transaction.
21. All the products listed on the Platform will be sold at MRP by the Licensees unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of booking the Order. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of actual delivery additional charges will be collected or refunded or adjusted as the case may be from the wallet balance.
21.  Licensees do not facilitate exchange of delivered products.
22. THE MANUFACTURER/PRODUCER SHALL BE SOLELY RESPONSIBLE FOR ANY WARRANTEE/GUARANTEE OF THE PRODUCTS SOLD TO THE BUYERS AND IN NO EVENT SHALL BE THE RESPONSIBILITY OF THE PLATFORM OWNER SUPR OR THE LICENSEES AS LICENSEES ARE MERELY RESELLERS OF THE PRODUCTS ON THE PLATFORM. 

VI. SUPR ACCESS PROGRAM:

1. The terms and conditions and other relevant details of SUPR Access program can be viewed by visiting the link https://www.suprdaily.com/supr-access (SUPR Access terms). These Terms shall govern your use of our service SUPR Access Program. Please read these terms carefully before you subscribe to the SUPR Access Program. The benefits made available shall be on a best effort basis but shall not be treated as obligation by Us. Licensees shall reserve the right to deny any part or full services without prior notice. SUPR Access terms are special terms and as such restricted to only to Orders placed through SUPR Access Program and as such does not supersede the overall Terms of Use.
2. We reserve the right to modify SUPR Access terms at any time without notice posting changes on the Platform and you shall be responsible to update yourself of such changes, if any, by accessing the changes on the Platform. Your continued usage of the SUPR Access Program after any change is posted constitutes your acceptance of the amended Terms. You cannot transfer or assign your SUPR Access Membership or any SUPR Access benefits to others unless allowed by us. We may at our discretion provide extra benefits to SUPR Access users as compared to the ones who have not opted for SUPR Access Program.


VII. GROCERY CASH POLICY:

1. We also provide Grocery Cash at our absolute discretion to the Customers for certain transactions or on certain events. The terms and conditions and other relevant details of Grocery Cash program can be viewed by visiting the link https://www.suprdaily.com/policies#grocery-cash-policy. 2. We reserve the right to modify Grocery Cash Policy at any time without notice posting changes on the Platform and you shall be responsible to update yourself of such changes, if any, by accessing the changes on the Platform. Your continued usage of the Platform after any change is posted constitutes your acceptance of the amended Terms.
VIII. CANCELLATIONS AND REFUNDS:
1. Cancellation:
i. After making an online payment for a particular Order/ product/subscription, You as a customer can cancel your delivery for a particular day/Order anytime up to the cut-off time (i.e. 11.00 PM of the day preceding to the date of actual delivery of product). You may also create a vacation on the Platform. You can also end the Vacation before the cut off time when you want to recommence the delivery.
ii. In the event of an item on your Order being unavailable, we will inform you of such unavailability. In such an event you will be entitled to a refund in accordance with our refund policy.
iii. We reserve the sole right to cancel your Order in the following circumstances:
a. in the event of the designated address falls outside the delivery zone offered by us;
b. failure to contact you by phone or email at the time of confirming the Order booking;
c. failure to deliver your Order due to lack of information, direction or authorization from you at the time of delivery; or
d. unavailability of all the items Ordered by you at the time of booking the Order; or
e. unavailability of all the items ordered by you at the time of booking the Order; or
f. in case the delivery person is not allowed inside your compound, community or society or any other reason beyond control causing movement of the delivery person including but not limited to law and order situation. 
2. Refunds:

i. You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Platform and only in the event of any of the following circumstances:
a. your Order packaging has been tampered or damaged or spilled at the time of delivery and you have not accepted the delivery;
b. us cancelling your Order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming the Order booking; or
c. you cancelling the Order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
ii. OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.
iii. All refunds will be credited to Your Supr Daily wallet. You can also trigger a request to transfer the money from Supr Daily wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on your bank’s policy. We encourage You to review the listing before making the purchase decision. In case you ordered a wrong item, you shall not be entitled to any return/refund. 
3. You will not be required to pay for:
i. wrong item being delivered other than what you had ordered; or
ii. to the extent of value/quantity of the item/s, missing from your Order at the time of delivery/short delivered.
4. You may return the product in following cases:
i. wrong item being delivered other than what you had ordered or
ii. Item substantially damaged or deteriorated in quality at the time of delivery. You agree that you shall give us all the proofs including but not limited to images of products having issues for us to process your requests. 
5. You may return the product to us at the time of receipt of product. Alternatively, you may return the product by contacting our Customer care for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.
6. You may place the request to return the product(s), purchased from us under your order provided the product(s), packs are sealed/unopened/unused and in original condition and on the same day of delivery of products by us. Returns or requests for returns will not be accepted from the day following the day when we had delivered the Product/s to you. We may request you to dispose off the products which you have requested for return which you may do so if you deem fit.
IX. TERMS OF SERVICE:

1. You understand that our liability ends once your Order has been delivered to you.
2. We do not offer any refunds against goods already purchased from the Platform unless an error that is directly attributable to us has occurred during the purchase of such product or services.
3. We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions. 
4. If you use the Platform, you do the same at your own risk.
5. You agree to use the Platform for bona fide purposes and you shall not cause any financial or other loss to Licensees or SUPR. In case Licensees or SUPR has reason to believe that the Platform and its services are abused to cause loss or intended to cause loss, we shall reserve all the rights to report to law enforcement agencies and/or take all the actions to prevent/eliminate such loss.

X. NO ENDORSEMENT:

1. We do not endorse any Manufacturer or Producer. In addition, although these Terms of Use require you to provide accurate information, we do not attempt to confirm, and do not confirm if it is purported identity.
XI. GENERAL TERMS OF USE:

1. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. Only individuals who are 18 years of age or older may use the Platform and avail Services. If you are under 18 years of age and you wish to download, install, access or use the Platform, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Supr Daily policies, you shall immediately discontinue its use. Licensees reserve the right to terminate your Membership and / or deny access to the platform if it is brought Licensees’ notice that you are under the age of 18 years.
2. If you choose to use the Platform, it shall be your responsibility to treat your user identification code, password and any other piece of information that we may provide, as part of our security procedures, as confidential and not disclose the same to any person or entity other than us. We shall at times and at our sole discretion reserve the right to disable any user identification code or password if you have failed to comply with any of the provisions of these Terms of Use.
3. As we are providing services in the select cities in India, we have complied with applicable laws of India in making the Platform and its content available to you. In the event the Platform is accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Platform and its contents are available or otherwise suitable for use outside select cities. If you choose to access or use the Platform from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorisations, rules and guidelines. The Services offered in one region/city/area may differ from those in other regions/ region/cities/areas due to product availability, local or regional laws, shipment and other considerations. Licensees do not make any warranty or representation that a user in one region/city/area may obtain similar services from us in another region/city/area.
4. You shall at all times be responsible for the use of the Services through your computer or mobile device and for bringing these Terms of Use and Supr Daily policies to the attention of all such persons accessing the Platform on your computer or mobile device. 
5. You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Platform requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Platform and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.
6. You agree and grant permission to Licensees to receive promotional SMS and e-mails from Supr Daily or allied partners. In case you wish to opt out of receiving promotional SMS or email please send an email to care@suprdaily.com.
7. Licensees reserve the right to delete your User information stored in your account including but not limited to all or any personal information or any sensitive personal data or information ("SPDI") stored in your User account. Alternately, a User may notify us if they do not wish that we retain or use the personal information or SPDI by contacting the Grievance Officer (as provided below). However, in such a case, we may not be able to provide you some or all of our Services.
8. By using the Platform you represent and warrant that:
i. All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information. 
ii. Your use of the Platform shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data.
iii. You will not submit, post, upload, distribute, or otherwise make available or transmit any content that: (a) is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them.
iv. You will not use the Platform in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion. 
v. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platform or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platform.
vi. You will not use another person’s username, or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
vii. You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet.
viii. You will not delete or modify any content of the Platform, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
ix. You will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political or contrary to our interest.
x. You shall not access the Platform without authority or use the Platform in a manner that damages, interferes or disrupts:
a. any part of the Platform or the Platform software; or
b. any equipment or any network on which the Platform is stored or any equipment of any third party.
9. You release and fully indemnify Licensees, SUPR and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Platform and specifically waive any claims that you may have in this behalf under any applicable laws of India. Notwithstanding its reasonable efforts in that behalf, Licensees cannot take responsibility or control the information provided by other Users which is made available on the Platform. You may find other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.
XII. ACCESS TO THE PLATFORM, ACCURACY AND SECURITY:

1. We endeavour to make the Platform available during the day. However, we do not represent that access to the Platform will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.
2. We do not warrant that the Platform will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Platform or your obtaining any material from, or as a result of using, the Platform. We shall also not be liable for the actions of third parties.
3. We do not represent or warranty that the information available on the Platform will be correct, accurate or otherwise reliable. 
4. We reserve the right to suspend or withdraw access to the Platform to you personally, or to all users temporarily or permanently at any time without notice. We may at any time at our sole discretion reinstate suspended users. A suspended User may not register or attempt to register with us or use the Platform in any manner whatsoever until such time that such user is reinstated by us.

XIII. RELATIONSHIP WITH OPERATORS IF THE PLATFORM IS ACCESSED ON MOBILE DEVICES:

1. In the event the Platform is accessed on a mobile device, it is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android, etc. (each being an “Operator”).
2. Your download, installation, access to or use of the Platform is also bound by the terms and conditions of the Operator.
3. You and we acknowledge that these Terms of Use are concluded between you and us only, and not with an Operator, and we, not those Operators, are solely responsible for the Platform and the content thereof to the extent specified in these Terms of Use. 
4. The license granted to you for the Platform is limited to a non-transferable license to use the Platform on a mobile device that you own or control and as permitted by these Terms of Use.
5. We are solely responsible for providing any maintenance and support services with respect to the Platform as required under applicable law. You and we acknowledge that an Operator has no obligation whatsoever to furnish any maintenance and support services with respect to the Platform.
6. You and we acknowledge that we, not the relevant Operator, are responsible for addressing any claims of you or any third party relating to the Platform or your possession and/or use of the Platform, including, but not limited to: (i) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or similar legislation.
7. You and we acknowledge that, in the event of any third party claim that the Platform or your possession and use of the Platform infringes that third party’s intellectual property rights, we, not the relevant Operator, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
8. You must comply with any applicable third party terms of agreement when using the Platform (e.g. you must ensure that your use of the Platform is not in violation of your mobile device agreement or any wireless data service agreement).9. You and we acknowledge and agree that the relevant Operator, and that Operator’s subsidiaries, are third party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, that Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third party beneficiary thereof.
XIV. DISCLAIMERS:

1. THE PLATFORM MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL.
2. DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAY OR ERRORS IN FUNCTIONALITY OF THE PLATFORM. AS A RESULT, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE.
3. WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY UNAUTHORIZED USE OF CREDIT/ DEBIT CARDS. 
4. YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE PLATFORM. WE MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY’S SERVICES NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT EXPERIENCED BY YOU OR ANY THIRD PARTY. YOU HEREBY DISCLAIM AND WAIVE ANY RIGHTS AND CLAIMS YOU MAY HAVE AGAINST US WITH RESPECT TO THIRD PARTY’S / MANUFACTURERS/PRODUCERS/VENDORS’ SERVICES. 
5. LICENSEES DISCLAIM AND ALL LIABILITY THAT MAY ARISE DUE TO ANY ISSUES WITH RESPECT TO THE PRODUCTS AVAILABLE ON PLATFORM. WE ARE NOT RESPONSIBLE FOR ANY WARRANTY, GUARANTEE, POST SALE CLAIMS, GENUINENESS OF LISTINGS, CONTENT, PRODUCTS AND SERVICES AS LICENSEES ARE RETAILERS THAT PROCURES THE PRODUCTS FROM THE MANUFACTURER OR PRODUCER OR VENDOR. ALL THE CLAIMS RELATING TO THE PRODUCTS INCLUDING BUT NOT LIMITED TO PRODUCT LIABILITY CLAIMS, DAMAGES AND INJURIES WHICH MAY HAPPEN DUE TO CONSUMPTION SHALL BE REFERRED TO THE CONCERNED MANUFACTURER/PRODUCER/VENDOR AND LICENSEES SHALL BE ABSOLVED FOR ANY LIABILITY ARISING OUT OF SUCH CLAIM. CUSTOMER CAN SEEK LICENSEE’S ASSISTANCE FOR GIVING ADDITIONAL INFORMATION IF REQUIRED PROVIDED THE SAME IS AVAILABLE WITH THE LICENSEES.
6. WHILE THE MATERIALS PROVIDED ON THE PLATFORM WERE PREPARED TO PROVIDE ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE INFORMATION CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH THE UNDERSTANDING THAT WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER, WE DO NOT, IN ANY WAY, ENDORSE ANY SERVICE OFFERED OR DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON SUCH INFORMATION.
7. THE INFORMATION PROVIDED HEREUNDER IS PROVIDED “AS IS”. WE AND / OR OUR EMPLOYEES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE TIMELINESS, CONTENT, SEQUENCE, ACCURACY, EFFECTIVENESS OR COMPLETENESS OF ANY INFORMATION OR DATA FURNISHED HEREUNDER OR THAT THE INFORMATION OR DATA PROVIDED HEREUNDER MAY BE RELIED UPON. MULTIPLE RESPONSES MAY USUALLY BE MADE AVAILABLE FROM DIFFERENT SOURCES AND IT IS LEFT TO THE JUDGEMENT OF USERS BASED ON THEIR SPECIFIC CIRCUMSTANCES TO USE, ADAPT, MODIFY OR ALTER SUGGESTIONS OR USE THEM IN CONJUNCTION WITH ANY OTHER SOURCES THEY MAY HAVE, THEREBY ABSOLVING US AS WELL AS OUR CONSULTANTS, BUSINESS ASSOCIATES, AFFILIATES, BUSINESS PARTNERS AND EMPLOYEES FROM ANY KIND OF PROFESSIONAL LIABILITY.
8. WE SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR INJURY ARISING OUT OF OR RELATING TO THE INFORMATION PROVIDED ON THE PLATFORM. IN NO EVENT WILL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN BY YOUR RELIANCE ON THE CONTENT CONTAINED HEREIN.
9. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, DAMAGES ARISING FROM PERSONAL INJURY/WRONGFUL DEATH, AND DAMAGES RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION), RESULTING FROM ANY SERVICES PROVIDED BY ANY THIRD PARTY ACCESSED THROUGH THE  PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SUPR, LICENSEES OR THEIR AFFILIATES OR THEIR OFFICERS, DIRECTORS, EMPLOYEES SHALL NOT HAVE ANY LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF REVENUE OR PROFITS ARISING UNDER OR RELATING TO THE T&CS, THE SUPR DAILY PLATFORM OR SERVICES, EVEN IF ANY OF SAID PARTIES HAD BEEN ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF, THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPR, LICENSEE’S MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CAUSES WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION (WHETHER LIABILITY ARISES DUE TO NEGLIGENCE OR ANY OTHER TORT, BREACH OF CONTRACT, VIOLATION OF STATUTE, MISREPRESENTATION OR FOR ANY OTHER REASON), WILL AT ALL TIMES BE LIMITED TO RS. 5,000. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU WAIVE, RELEASE, DISCHARGE AND HOLD HARMLESS SUPR, LICENSEES OR THEIR AFFILIATES, AND EACH OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, LIABILITIES, EXPENSES AND CAUSES OF ACTION ARISING OUT OF YOUR USE OF THE SUPR DAILY PLATFORM AND/OR SERVICE.
XV. INTELLECTUAL PROPERTY:1. SUPR and its Licensees expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Platform. SUPR, shall have the rights over the data collected on the Platform. SUPR may license the Platform and/or Intellectual Property Rights which it owns to one or more entities (Third Party) on mutually agreed terms and conditions. In such case, You agree to permit SUPR to share your personal and other information (Data) lying with SUPR to such Third Party so that such Third Party can provide goods and services to you pursuant to your transactions on the Platform. You also agree to permit SUPR to transfer all the balances including but not limited to Wallet, Grocery Cash, Rewards, etc (Wallet Balances) lying in your credit to such Third Party so that such Third Party can provide goods and services to you pursuant to your transactions on the Platform. If you donot agree to the above sharing/transfer, you may write on the contact details mentioned in Clause XXI below.
2. The Platform may provide opportunity for users to post reviews and other comments, questions, suggestions or other information ("User Content") and all such User Content submitted by user shall not infringe or violate third party intellectual property rights and user hereby grants Licensees and SUPR a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable right and licence to use such User Content.
3. You may print off one copy, and may download extracts, of any page(s) from the Platform for your personal reference and you may draw the attention of others within your organisation to material available on the Platform. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of SUPR, Licensees, its affiliates, its partners or its suppliers. All other marks are the property of their respective entities. No trademark or service mark license is granted in connection with the materials contained on this Platform. Access to this Platform does not authorize anyone to use any name, logo or mark in any manner.
4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
5. You must not use any part of the materials on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.
6. If you print off, copy or download any part of the Platform in breach of these Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

XVI. TREATMENT OF INFORMATION PROVIDED BY YOU:

1. We process information provided by you to us in accordance with our Privacy Policy.

XVII. THIRD PARTY CONTENT:

1. We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these Terms of Use, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance. 
2. You acknowledge that when you access a link that leaves the Platform, the site you will enter into is not controlled by us and different terms of use and privacy policy may apply.
By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Platform, although we are under no obligation to do so.

XVIII. SEVERABILITY:

If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceableby reason of the laws of any state or country in which these Terms of Use are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

XIX. NON-ASSIGNMENT:

You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.
XX. GOVERNING LAW AND DISPUTE RESOLUTION:

These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Bengaluru, India.

XXI. COMPLAINTS AND REGULATORY AND CUSTOMER GRIEVANCE REDRESSAL :

For general queries with respect to our offerings you may reach out to our Customer care service atcare@suprdaily.com.
Any complaints or concerns with regards to content of this platform or comment or breach of theseterms of use or any intellectual property of any user, instances of customer grievances, regulatoryqueries and clarifications shall be informed/ communicated to the Grievance Cum Nodal Officer atthe co-ordinates mentioned below in writing. We shall look into the same and get back to you.

Grievance cum Nodal officer
In accordance with Information Technology Act, 2000 and rules made there under and also requiredunder Consumer Protection (E- Commerce) Rules, 2020, the name and contact details of theGrievance Officer/ Nodal Officer are provided below:Mr. Neelesh PatodiDailydel Solutions Private LimitedRegistered Office: B/1202 12th Floor, Gundecha Altura LBS Road, Kanjurmarg Mumbai MumbaiCity MH 400078 IN.Phone: +91 - 96990 00035Email: grievances@suprdaily.com Time: Mon - Sat (10:00 - 18:30)

GROCERY CASH POLICY

Last updated on 15th June, 2021

This Grocery Cash Program FAQs is a part of and is to be read along with the Terms Of Use displayed on www.suprdaily.com. The terms “Supr Daily”, “we”, “us” or “our” shall mean DailyDel Solutions Private Limited. Wherever the context so requires You or User or Customer shall mean any natural or legal person who has agreed to become a buyer on Platform or transacting with us by providing data while registering on the Platform as Registered User.

What is Grocery Cash?
Grocery Cash is generally a type of reward given by Supr Daily at its own discretion. 1 Grocery Cash is equivalent to 1 INR but it cannot be regarded as money which can be encashed. Grocery Cash is not redeemable on the purchase of milk on the platform. Just like cashback, You can use it to purchase any eligible grocery items (except milk) from Supr Daily during checkout. 

How can I use my available Grocery Cash?
If You have Grocery Cash balance, You can use it to purchase any eligible item on Supr Daily other than milk during checkout. Please note that Grocery Cash can’t be used during checkout if some other coupon code is being availed/applied for the order. You can either use available Grocery Cash to make a checkout or use a coupon code to get new offers.

Is there a minimum order value in order to use the Grocery Cash?
There is no minimum order value and You may choose to utilize Your Grocery Cash on purchase of any number of eligible items other than milk.

How do I know the balance of my Grocery Cash?
Your available Grocery Cash balance will be visible at the checkout page and in the wallet summary section on Supr Daily Platform.

Why is the Grocery Cash balance shown at checkout lesser than the Grocery Cash balance I should ideally have?
Grocery Cash can’t be applied on milk purchases. Therefore, the balance You see at checkout, will be the amount that you can apply while purchasing eligible items other than milk in your cart.

Where can I see the details of my Grocery Cash transactions?
You can view Your Grocery Cash transactions in the Supr Daily wallet section. Click on “Grocery Cash” wallet to see previous transactions. You can also visit this from the side menu on the home screen of the Supr Daily Platform.

Can I use my Grocery Cash on any other application or website, apart from Supr Daily?
No. Grocery Cash can only be used on Supr Daily Platform.

Can I decide to not use my Grocery Cash balance?
Yes, of course. You can choose to not use the Grocery Cash balance during checkout. However, do keep in mind that Grocery Cash expire within specific period from the date of credit and the same cannot be encashed/carried forward in any manner unless otherwise decided by Supr Daily. For each credit of Grocery Cash, a different expiry period may be applicable. You are requested to check the expiry date of each entry once Grocery Cash is credited. For eg. 7 days, 30 days, etc. Different offers might have different Grocery Cash expiries. You will have to read terms and conditions of each offer which offers Grocery Cash as rewards carefully and completely.

Can I decide how much Grocery Cash balance to use for a particular order?
No. You can choose to either use or not use the Grocery Cash. If applied during checkout, the balance deducted will be either Your total Grocery Cash balance or the cart value, whichever is lower.

Is there an expiry date for my Grocery Cash?
Yes. Grocery Cash expires within specific period from the date of credit. So, You may use it for Your purchases on eligible items except milk. For different products or different areas, different expiry periods can be applicable. Similarly for different products or different areas, different Grocery Cash may be awarded.  You are requested to check the terms and conditions of each offer carefully.

Can I transfer my Grocery Cash balance to my wallet or withdraw them to my bank account?
As mentioned above, Grocery Cash cannot not be treated as money, hence You can neither transfer Grocery Cash to wallet balance, nor transfer the Grocery Cash balance to Your bank account. Grocery Cash can only be used to purchase all eligible items (except milk) from Supr Daily during checkout.

Can I transfer my Grocery Cash balance to another person?
No. If You have Grocery Cash balance in your Supr Daily’s account, only You will be able to use it within the expiry period.

How can I get Grocery Cash?
From time to time, Supr Daily may run different offers that give Grocery Cash as reward. For example, You can get Grocery Cash for certain transactions on Platform such as purchasing certain items, spending a certain amount of money in a month or recharging the wallet for a certain amount of money. These offers may be communicated to the eligible customers as per Supr Daily’s discretion. 

Can I buy Grocery Cash?
Yes. Grocery Cash can also be bought if Supr Daily is enabling the said purchase. Without Supr Daily enabling the same either through offer or otherwise, You can’t buy Grocery Cash. Once you make the said purchase, You will be issued 2 types of Grocery Cash. One is equivalent to the money You paid. This would not have any expiry date associated with it. Another may be a promotional component that may be credited additionally depending upon the kind of offer being run at the time. This promotional component will have an expiry date. For example, You might be able to purchase 1250 Grocery Cash for INR 1000. 1000 Grocery Cash will have no expiry date and 250 Grocery Cash will have some expiry date.

My Grocery Cash balance has reduced. Why has this happened?
Grocery Cash balance may have reduced due to the following reasons:

-You made a payment on Supr Daily using Grocery Cash.
- You cancelled an order that gave Grocery Cash as an offer. In this case, the offered Grocery Cash are pulled back.
- You didn’t use the offered Grocery Cash within the expiry period and the credits expired.

Can my Grocery Cash balance be pulled back in case I logout of my account?
No. Grocery Cash expires after the specific period  from the date of credit which may be mentioned in the offer. If You logout of Your account, You can always log back in and avail the Grocery Cash balance.

Can my Grocery Cash balance be pulled back in case my account gets suspended?
Yes. If a user is showing fraudulent or unethical behavior, their account might get suspended and the Grocery Cash balance might be pulled back. 

My Grocery Cash balance has increased. How did this happen?
Grocery Cash balance could have increased because of the following reasons:

- You used a coupon code while purchasing any eligible item that offers Grocery Cash.
- You completed any activity that offers Grocery Cash as reward. Example - You received Your 50th delivery from Supr Daily or You recharged Your wallet for a certain amount of money etc, .
- An order was refunded where Grocery Cash were used to make the purchase.
- You purchased Grocery Cash, as and when enabled by Supr Daily and/or its Partners.
- You may also get Grocery Cash as reward by some Program, such as scratching a scratch card, etc.

Why is my Grocery Cash balance not increasing even after I successfully applied an offer that gave Grocery Cash as a reward?
To prevent the misuse of Grocery Cash, Supr Daily may at its own discretion set a limit upto which a User can be given Grocery Cash daily, monthly and yearly. If any of these limits are crossed, a User can’t get more Grocery Cash. This is an important measure to curb frauds. These limits are also applicable on multiple Users signing up from same device or multiple devices signing up from same address. In case You are not able to get more Grocery Cash, please check the number of devices You have used to avail Grocery Cash and the number of Users from your address who have already availed the same. You may also get in touch with us in case of any issues.

What if I cancel an order where I used or earned Grocery Cash?
If you cancel a transaction or receive a refund for a transaction for any reason, the used Grocery Cash is refunded back to Your Grocery Cash balance. Also, the Grocery Cash, if any given as an offer on the transaction is deducted from the Grocery Cash balance.

Do I get an extension on expiry date if I cancelled the order where I used Grocery Cash?
No. Please note that if You cancel an order where Grocery Cash was used and the date of cancellation is after the expiry of Grocery Cash then the refunded Grocery Cash will expire immediately on credit. For example, if You purchased something for 40 Grocery Cash and scheduled the delivery on 5th of a month, and the expiry date for those 40 Grocery Cash was 4th of the same month, then if You cancel the order on 4th, the refunded Grocery Cash will expire immediately. 

Do I get an extension on expiry date if the order where I used Grocery Cash was cancelled by Supr Daily?
Yes. The number of days of extension might vary on the basis of reason for cancellation, city, time, etc. The extension is applied from the date of the refund and not from the date of credit. For example, if 40 Grocery Cash was expiring on 4th of a month and You scheduled an order using the 40 Grocery Cash for 10th of the same month, then if Supr Daily cancels the order on 9th of the same month, Your Grocery Cash expiry will be extended by x days, starting from 9th of the same month (ie the date of refund). We reiterate that this extension will not be given if the customer cancels the order.


Terms & Conditions for Grocery Cash Program 

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the www.suprdaily.com (the “Website”) and the “Supr Daily” application for mobile and handheld devices (the “App”). The Website along with sub domains and the App are jointly referred to as the “Platform”
For these Terms, wherever the context so requires You or User or Customer shall mean any natural or legal person who has agreed to become a buyer on Platform or transacting with us by providing data while registering on the Platform as Registered User. The terms Supr Daily, We, Us, Our shall mean DailyDel Solutions Private Limited.
The services shall be governed by the terms and conditions set out in http://www.suprdaily.com/policies#terms-conditions.
SUPR Credits Program has been renamed as “Grocery Cash Program” with some additional features from mid-June 2021. Users already having “SUPR Credits” will not loose any benefits which they were entitled for. Users are however requested to use the updated version of Supr Daily Application for availing the full benefits of Grocery Cash Program.

Grocery Cash Program (Program)

Grocery Cash given in the form of Cashback/RewardGrocery Cash given in the form of Cashback/ rewards shall be known as ‘Grocery Cash’ rewarded to the Users of our Platform. The Users of the Platform will be entitled to Grocery Cash based upon the criteria as determined by Supr Daily from time to time. The said criteria shall be solely decided by Supr Daily and may be subject to changes as per Supr Daily’s discretion. Unless otherwise decided by Supr Daily, One Grocery Cash will be equivalent to one INR but they are not money which can be encashed. The Grocery Cash reward to which the Users will be entitled to can be redeemed by them by purchasing eligible products other than milk available for sale on the platform or performing any activity on the Platform which entitles the Users to get rewards. The said Program is not applicable for the purchase of milk made by the Users. Grocery Cash awarded as a reward expires within specific period from the date of credit or suspended/ terminated by Supr Daily whichever is earlier. For different products or different areas, different expiry periods may be applicable. Similarly for different products or different areas, different Grocery Cash may be awarded. Users are requested to check the terms and conditions of each offer carefully and completely. After the said expiry, the Grocery Cash will not be available for any use. The redeemed Grocery Cash will be automatically applied at the time of checkout and the User shall have to manually the same if they don’t wish to use the Grocery Cash Balance. This program shall be valid on fulfilled transactions. For the purpose of Program, a fulfilled transaction shall mean an order placed by the customers on the platform and the product/s received by them on their address. If Grocery Cash is used for at the time of purchasing any eligible product, User will not be entitled to avail the benefits of any other offer/promocodes for the said purchase. In other words, User can either avail the benefits of a offer/promocode or use the existing Grocery Cash balance that he/she has and not both.


Purchase of Grocery Cash Grocery Cash can also be bought by the Users on the Platform if Supr Daily is enabling the said purchase at a particular point of time. Without Supr Daily enabling the same, Grocery Cash cannot be purchased by the Users. Grocery Cash purchased by the Users will not have any expiry period to the extent of money spent. A promotional component that may be credited additionally depending upon the kind of offer being run at the time will have an expiry date. For example, you might be able to purchase 1250 Grocery Cash for INR 1000. 1000 Grocery Cash Balance will have no expiry date, however 250 Grocery Cash Balance will have some expiry date. Users are requested to check the terms and conditions of each offer carefully and completely..


Eligibility of the Users to avail the benefit of the Program
The User shall have a valid account of the PlatformThe Account shall be an active accountThe User shall not be below 18 years of age.

Non-applicability of the Program
Grocery Cash Balance cannot be used to purchase milk on the platform.
Supr Daily reserves the right to disqualify the Users from the benefits of this Program in its sole discretion and such decision shall be final and binding on Users.
The application of this Program shall be subject to force majeure events and on occurrence of such an event, the Program may be withdrawn at the discretion of Supr Daily.
Users can choose to not use the Grocery Cash balance during the checkout. However, do keep in mind that Grocery Cash given as rewards expires within specific period from the date of credit or suspended/ terminated by Supr Daily whichever is earlier. For different products or different areas, different expiry periods can be applicable. Grocery Cash cannot be withdrawn and transferred to bank account and encashed in any manner nor it can be transferred to any other account.

Limited Liability 
Supr Daily shall not entertain any claim or request towards redemption of the Grocery Cash in case the User does not select/select the Grocery Cash on the payments’ checkout page at the time of transacting on the Platform. In no event shall Supr Daily be liable for any abuse or misuse of the Program whether knowingly or unknowingly.

All customers shall ensure that the mobile number(s), e-mail address and/or other details provided by them to Supr Daily are true, accurate and in use, at the time of the order. Any liability, consequence or claim arising on account of any incorrect or outdated information provided by the customer to, same shall solely be by the affected customer. Supr Daily shall not be liable to verify the accuracy and/or correctness of the information so provided by the customer.

Pullback
In case of cancellation of Orders placed by the User in which the User may have been rewarded with the Grocery Cash, the offered Grocery Cash will be pulled back by Supr Daily. Similarly, If a user is suspected of fraudulent or unethical behavior, their account might get suspended and the Grocery Cash balance might be pulled back. If you cancel the order after making the purchase, the Grocery Cash balance will be credited back to your wallet. However the same will not be done, if the particular balance has reached its expiry on the date of cancellation.

Other terms and conditions
Supr Daily reserves the right to modify/cancel/ change/add/delete any of these Terms & Conditions with/without any prior notification to the Users.To prevent the misuse of Grocery Cash, Supr Daily may at its own discretion set a limit upto which a User can be given Grocery Cash daily, monthly and yearly. If any of these limits are crossed, a User will not be eligible to get more Grocery Cash. This is an important measure to curb frauds. These limits are also applicable on multiple Users signing up from same device or multiple devices signing up from same address. In case you are not able to get more Grocery Cash, please check the number of devices you have used to avail Grocery Cash and the number of Users from your address who have already availed the same. You may also get in touch with us in case of any issues.
Supr Daily reserves the right to terminate the Program at any time with/without prior notice
Any queries/complaints or dispute regarding the Program can be directed to the Supr Daily customer care@suprdaily.com