GROCERY CASH POLICY
Last updated on 15th June, 2021
This Grocery Cash Program FAQs is a part of and
displayed on www.suprdaily.com. The terms “Supr
Daily”, “we”, “us” or “our” shall mean DailyDel
Solutions Private Limited. Wherever the context so
requires You or User or Customer shall mean any
natural or legal person who has agreed to become a
buyer on Platform or transacting with us by
providing data while registering on the Platform
as Registered User.
What is Grocery Cash?
Grocery Cash is generally a type of reward given
by Supr Daily at its own discretion. 1 Grocery Cash is
equivalent to 1 INR but it cannot be regarded as money
which can be encashed. Grocery Cash is not redeemable
on the purchase of milk on the platform. Just like
cashback, You can use it to purchase any eligible
grocery items (except milk) from Supr Daily during
How can I use my available Grocery Cash?
If You have Grocery Cash balance, You can use it
to purchase any eligible item on Supr Daily other than
milk during checkout. Please note that Grocery Cash
can’t be used during checkout if some other coupon code
is being availed/applied for the order. You can either
use available Grocery Cash to make a checkout or use a
coupon code to get new offers.
Is there a minimum order value in order to use
the Grocery Cash?
There is no minimum order value and You may
choose to utilize Your Grocery Cash on purchase of any
number of eligible items other than milk.
How do I know the balance of my Grocery
Your available Grocery Cash balance will be
visible at the checkout page and in the wallet summary
section on Supr Daily Platform.
Why is the Grocery Cash balance shown at checkout
lesser than the Grocery Cash balance I should
Grocery Cash can’t be applied on milk purchases.
Therefore, the balance You see at checkout, will be the
amount that you can apply while purchasing eligible
items other than milk in your cart.
Where can I see the details of my Grocery Cash
You can view Your Grocery Cash transactions in
the Supr Daily wallet section. Click on “Grocery Cash”
wallet to see previous transactions. You can also visit
this from the side menu on the home screen of the Supr
Can I use my Grocery Cash on any other
application or website, apart from Supr
No. Grocery Cash can only be used on Supr Daily
Can I decide to not use my Grocery Cash
Yes, of course. You can choose to not use the
Grocery Cash balance during checkout. However, do keep
in mind that Grocery Cash expire within specific period
from the date of credit and the same cannot be
encashed/carried forward in any manner unless otherwise
decided by Supr Daily. For each credit of Grocery Cash,
a different expiry period may be applicable. You are
requested to check the expiry date of each entry once
Grocery Cash is credited. For eg. 7 days, 30 days, etc.
Different offers might have different Grocery Cash
expiries. You will have to read terms and conditions of
each offer which offers Grocery Cash as rewards
carefully and completely.
Can I decide how much Grocery Cash balance to use
for a particular order?
No. You can choose to either use or not use the
Grocery Cash. If applied during checkout, the balance
deducted will be either Your total Grocery Cash balance
or the cart value, whichever is lower.
Is there an expiry date for my Grocery
Yes. Grocery Cash expires within specific period
from the date of credit. So, You may use it for Your
purchases on eligible items except milk. For different
products or different areas, different expiry periods
can be applicable. Similarly for different products or
different areas, different Grocery Cash may be
awarded. You are requested to check the terms and
conditions of each offer carefully.
Can I transfer my Grocery Cash balance to my
wallet or withdraw them to my bank
As mentioned above, Grocery Cash cannot not be
treated as money, hence You can neither transfer
Grocery Cash to wallet balance, nor transfer the
Grocery Cash balance to Your bank account. Grocery Cash
can only be used to purchase all eligible items (except
milk) from Supr Daily during checkout.
Can I transfer my Grocery Cash balance to another
No. If You have Grocery Cash balance in your
Supr Daily’s account, only You will be able to use it
within the expiry period.
How can I get Grocery Cash?
From time to time, Supr Daily may run different
offers that give Grocery Cash as reward. For example,
You can get Grocery Cash for certain transactions on
Platform such as purchasing certain items, spending a
certain amount of money in a month or recharging the
wallet for a certain amount of money. These offers may
be communicated to the eligible customers as per Supr
Can I buy Grocery Cash?
Yes. Grocery Cash can also be bought if Supr
Daily is enabling the said purchase. Without Supr Daily
enabling the same either through offer or otherwise,
You can’t buy Grocery Cash. Once you make the said
purchase, You will be issued 2 types of Grocery Cash.
One is equivalent to the money You paid. This would not
have any expiry date associated with it. Another may be
a promotional component that may be credited
additionally depending upon the kind of offer being run
at the time. This promotional component will have an
expiry date. For example, You might be able to purchase
1250 Grocery Cash for INR 1000. 1000 Grocery Cash will
have no expiry date and 250 Grocery Cash will have some
My Grocery Cash balance has reduced. Why has this
Grocery Cash balance may have reduced due to the
-You made a payment on
Supr Daily using Grocery Cash.
- You cancelled an
order that gave Grocery Cash as an offer. In this case,
the offered Grocery Cash are pulled back.
didn’t use the offered Grocery Cash within the expiry
period and the credits expired.
Can my Grocery Cash balance be pulled back in
case I logout of my account?
No. Grocery Cash expires after the specific
period from the date of credit which may be mentioned
in the offer. If You logout of Your account, You can
always log back in and avail the Grocery Cash
Can my Grocery Cash balance be pulled back in
case my account gets suspended?
Yes. If a user is showing fraudulent or
unethical behavior, their account might get suspended
and the Grocery Cash balance might be pulled back.
My Grocery Cash balance has increased. How did
Grocery Cash balance could have increased
because of the following reasons:
used a coupon code while purchasing any eligible item
that offers Grocery Cash.
- You completed any
activity that offers Grocery Cash as reward. Example -
You received Your 50th delivery from Supr Daily or You
recharged Your wallet for a certain amount of money
- An order was refunded where Grocery Cash
were used to make the purchase.
- You purchased
Grocery Cash, as and when enabled by Supr Daily and/or
- You may also get Grocery Cash as
reward by some Program, such as scratching a scratch
Why is my Grocery Cash balance not increasing
even after I successfully applied an offer that
gave Grocery Cash as a reward?
To prevent the misuse of Grocery Cash, Supr Daily may
at its own discretion set a limit upto which a User can
be given Grocery Cash daily, monthly and yearly. If any
of these limits are crossed, a User can’t get more
Grocery Cash. This is an important measure to curb
frauds. These limits are also applicable on multiple
Users signing up from same device or multiple devices
signing up from same address. In case You are not able
to get more Grocery Cash, please check the number of
devices You have used to avail Grocery Cash and the
number of Users from your address who have already
availed the same. You may also get in touch with us in
case of any issues.
What if I cancel an order where I used or earned
If you cancel an order where you used Grocery
Cash, it would be refunded back to your Grocery Cash
balance on cancellation. Please note that the refunded
Grocery Cash might expire immediately if the expiry
date has passed. Eg. If you used 5 Grocery Cash while
paying for a Rs 50 item (remaining Rs 45 paid from Supr
Wallet), then, on cancellation of the order, you will
get Rs 45 back in Supr Wallet and 5 Grocery Cash back
in Grocery Cash Wallet.
What if I cancel an order where I earned Grocery
If you cancel an order where you got Grocery
Cash, you will still have the Grocery Cash after
cancelling the order. However, the expected refund for
the cancellation of that order will not include the
Grocery Cash amount that is already given. Eg. If you
bought an item for Rs 50 and got Rs. 5 as Grocery Cash,
then, if you cancel the order, you will get Rs 45
refund. Rs 5 Grocery Cash will remain as is.
Do I get an extension on expiry date if I
cancelled the order where I used Grocery
No. Please note that if You cancel an order
where Grocery Cash was used and the date of
cancellation is after the expiry of Grocery Cash then
the refunded Grocery Cash will expire immediately on
credit. For example, if You purchased something for 40
Grocery Cash and scheduled the delivery on 5th of a
month, and the expiry date for those 40 Grocery Cash
was 4th of the same month, then if You cancel the order
on 4th, the refunded Grocery Cash will expire
Do I get an extension on expiry date if the order
where I used Grocery Cash was cancelled by Supr
Yes. The number of days of extension might vary
on the basis of reason for cancellation, city, time,
etc. The extension is applied from the date of the
refund and not from the date of credit. For example, if
40 Grocery Cash was expiring on 4th of a month and You
scheduled an order using the 40 Grocery Cash for 10th
of the same month, then if Supr Daily cancels the order
on 9th of the same month, Your Grocery Cash expiry will
be extended by x days, starting from 9th of the same
month (ie the date of refund). We reiterate that this
extension will not be given if the customer cancels the
Terms & Conditions for Grocery Cash
This document is an
electronic record in terms of Information Technology
Act, 2000 and rules there under as applicable and the
amended provisions pertaining to electronic records in
various statutes as amended by the Information
Technology Act, 2000 that require publishing the rules
access or usage of the www.suprdaily.com (the
“Website”) and the “Supr Daily” application for mobile
and handheld devices (the “App”). The Website along
with sub domains and the App are jointly referred to as
For these Terms,
wherever the context so requires You or User or
Customer shall mean any natural or legal person who has
agreed to become a buyer on Platform or transacting
with us by providing data while registering on the
Platform as Registered User. The terms Supr Daily, We,
Us, Our shall mean DailyDel Solutions Private
The services shall be governed by the
terms and conditions set out in
Credits Program has been renamed as “Grocery Cash
Program” with some additional features from mid-June
2021. Users already having “SUPR Credits” will not
loose any benefits which they were entitled for. Users
are however requested to use the updated version of
Supr Daily Application for availing the full benefits
of Grocery Cash Program.
Grocery Cash Program
Grocery Cash given in the form of
Cashback/RewardGrocery Cash given in the form of Cashback/ rewards
shall be known as ‘Grocery Cash’ rewarded to the Users
of our Platform. The Users of the Platform will be
entitled to Grocery Cash based upon the criteria as
determined by Supr Daily from time to time. The said
criteria shall be solely decided by Supr Daily and may
be subject to changes as per Supr Daily’s
discretion. Unless otherwise decided by Supr Daily, One
Grocery Cash will be equivalent to one INR but
they are not money which can be encashed. The Grocery Cash reward to which the Users will be
entitled to can be redeemed by them by purchasing
eligible products other than milk available for sale on
the platform or performing any activity on the Platform
which entitles the Users to get rewards. The said
Program is not applicable for the purchase of milk made
by the Users. Grocery Cash awarded as a reward expires
within specific period from the date of credit or
suspended/ terminated by Supr Daily whichever is
earlier. For different products or different areas,
different expiry periods may be applicable. Similarly
for different products or different areas, different
Grocery Cash may be awarded. Users are requested to
check the terms and conditions of each offer carefully
and completely. After the said expiry, the Grocery Cash
will not be available for any use. The redeemed Grocery
Cash will be automatically applied at the time of
checkout and the User shall have to manually the same
if they don’t wish to use the Grocery Cash Balance.
This program shall be valid on fulfilled transactions.
For the purpose of Program, a fulfilled transaction
shall mean an order placed by the customers on the
platform and the product/s received by them on their
address. If Grocery Cash is used for at the time of
purchasing any eligible product, User will not be
entitled to avail the benefits of any other
offer/promocodes for the said purchase. In other words,
User can either avail the benefits of a offer/promocode
or use the existing Grocery Cash balance that he/she
has and not both.
Purchase of Grocery Cash Grocery Cash can also be bought by the Users on the
Platform if Supr Daily is enabling the said purchase at
a particular point of time. Without Supr Daily enabling
the same, Grocery Cash cannot be purchased by the
Users. Grocery Cash purchased by the Users will not
have any expiry period to the extent of money spent. A
promotional component that may be credited additionally
depending upon the kind of offer being run at the time
will have an expiry date. For example, you might be
able to purchase 1250 Grocery Cash for INR 1000. 1000
Grocery Cash Balance will have no expiry date, however
250 Grocery Cash Balance will have some expiry date.
Users are requested to check the terms and conditions
of each offer carefully and completely..
Eligibility of the Users to avail the benefit of
The User shall have a valid account of the
PlatformThe Account shall be an active accountThe User
shall not be below 18 years of age.
Non-applicability of the Program
Grocery Cash Balance cannot be used to purchase
milk on the platform.
Supr Daily reserves the
right to disqualify the Users from the benefits of this
Program in its sole discretion and such decision shall
be final and binding on Users.
The application of
this Program shall be subject to force majeure events
and on occurrence of such an event, the Program may be
withdrawn at the discretion of Supr Daily.
can choose to not use the Grocery Cash balance during
the checkout. However, do keep in mind that Grocery
Cash given as rewards expires within specific period
from the date of credit or suspended/ terminated by
Supr Daily whichever is earlier. For different products
or different areas, different expiry periods can be
applicable. Grocery Cash cannot be withdrawn and
transferred to bank account and encashed in any manner
nor it can be transferred to any other account.
Supr Daily shall not entertain any claim or
request towards redemption of the Grocery Cash in case
the User does not select/select the Grocery Cash on the
payments’ checkout page at the time of transacting on
the Platform. In no event shall Supr Daily be liable
for any abuse or misuse of the Program whether
knowingly or unknowingly.
shall ensure that the mobile number(s), e-mail address
and/or other details provided by them to Supr Daily are
true, accurate and in use, at the time of the order.
Any liability, consequence or claim arising on account
of any incorrect or outdated information provided by
the customer to, same shall solely be by the affected
customer. Supr Daily shall not be liable to verify the
accuracy and/or correctness of the information so
provided by the customer.
In case of cancellation of Orders placed by the
User in which the User may have been rewarded with the
Grocery Cash, the offered Grocery Cash will be pulled
back by Supr Daily. Similarly, If a user is suspected
of fraudulent or unethical behavior, their account
might get suspended and the Grocery Cash balance might
be pulled back. If you cancel the order after making
the purchase, the Grocery Cash balance will be credited
back to your wallet. However the same will not be done,
if the particular balance has reached its expiry on the
date of cancellation.
Other terms and conditions
Supr Daily reserves the right to modify/cancel/
change/add/delete any of these Terms & Conditions
with/without any prior notification to the Users. To
prevent the misuse of Grocery Cash, Supr Daily may at
its own discretion set a limit upto which a User can be
given Grocery Cash daily, monthly and yearly. If any of
these limits are crossed, a User will not be eligible
to get more Grocery Cash. This is an important measure
to curb frauds. These limits are also applicable on
multiple Users signing up from same device or multiple
devices signing up from same address. In case you are
not able to get more Grocery Cash, please check the
number of devices you have used to avail Grocery Cash
and the number of Users from your address who have
already availed the same. You may also get in touch
with us in case of any issues.
Supr Daily reserves
the right to terminate the Program at any time
with/without prior notice
or dispute regarding the Program can be directed to the
Supr Daily customer firstname.lastname@example.org